| Oracle 11i CRM Service Contracts Implementation |
Customer |
Fortune 100 company, largest manufacturer for networking products.
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Business Challenge |
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The legacy system to manage service contracts is not scalable and high cost of maintenance
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Outdated technologies and challenges in getting the support
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Solution |
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Partnered with the customer and other suppliers and playing key role in replacing the legacy with 11i CRM service contracts.
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Tighter integration with boundary systems
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Implemented on scalable infrastructure
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Played a key role in Post production stabilization and performance improvements
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The new system is scalable and has flexible infrastructure.
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Improved entitlement verification infrastructure
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Effective installed base management
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Simplified reporting and SOX compliance
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Improved NPI (New project introduction) process and flexible service programs
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