| Oracle Applications Maintenance & Support - Oracle Financials |
Customer |
Fortune 100 company, largest manufacturer for networking products.
|
Business Challenge |
 |
Difficulty in managing M&S as multiple groups are involved resulting in inconsistent models and inefficiencies.
|
|
High maintenance costs with onsite consulting headcount.
|
|
Provide economical, flexible and effective resource pool to level staff based on project demands.
|
|
Very high degree of complexity in the applications and IP Risk management.
|
|
Five production instances of Oracle Financials supporting 55 countries, Ariba, Clarify and several custom applications |
|
Up to 1,600 concurrent users with over 3,000 connections and 150,000 batch jobs per day
|
Solution |
|
Set up a Global Delivery Model to reduce complexity and Costs. |
|
Define clear SLA and applications priorities
|
|
Improved applications performance by leveraging new architecture/technologies.
|
|
Automated redundant processes and defined batch jobs for Applications.
|
|
Maintenance of standard packages, customizations, custom applications developed by 3rd party and JASS
|
|
Recommended a scalable support organization structure and effective communication model.
|
|
|
Reduced Total cost of Ownership (TCO) by 30%
|
|
Leveraged global talent and improved service delivery
|
|
Customer able to redeploy their FTE on to more strategic initiatives
|
|
Enhancements to existing Oracle Financials functionality in a period of 6 months
|
|
24/7 support with Global Delivery Model
|
|
Continuously met service SLA as per defined expectations.
|
