Review and assessment of existing IT processes and areas for improvement. Identify opportunities for automation and reduction of manual intervention/work. Quality improvement opportunities through better change management and improved call and trouble ticket handling systems (for example).
IT Costs/Service Level Optimization
Assessment of all elements in the process and infrastructure required to deliver negotiated service levels to the end customer and the costs associated at each stage. Well defined recommendations with action plans to reduce costs at each stage and how they will contribute to overall improvement in service levels.
